Privacy Policy

1. Who We Are

CivicGuard is a civic reporting platform operated by Sahil Ramteke, Mumbai, India. Contact: privacy@civicguard.in

2. What Data We Collect

• Phone number (for authentication via OTP)
• GPS location (attached to each report)
• Photos you upload as evidence
• Device and browser information
• Usage analytics (only if you consent)

3. Why We Collect It

• Report submission and moderation
• Ward routing to appropriate municipal body
• Civic Credits tracking
• Platform improvement (analytics, only with consent)

4. How Long We Keep It

Reports are kept indefinitely as a public civic record. Account data is retained until you request deletion.

5. Who We Share It With

We share anonymised ward-level data with relevant municipal bodies (BMC, TMC, NMMC) for action. We never sell your personal data to third parties.

6. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, you have the right to: access your data, correct inaccuracies, request erasure, and withdraw consent. Contact privacy@civicguard.in to exercise these rights.

7. EXIF Stripping

All photos are stripped of EXIF metadata (GPS coordinates, device info) on your device before upload. We never store photo metadata.

8. Anonymous Submissions

Anonymous reports are not linked to any user identity. No credits are earned for anonymous submissions.

9. Contact

Privacy Officer: privacy@civicguard.in